Shipping Policy

Orders are reviewed and prepared before shipment. Processing time may vary by product availability, destination, and carrier handoff.

If an order needs to be canceled, submit the request before tracking is added.

When tracking is available, it appears in your account order page and guest Order lookup page.

Carrier scans may take time to update after a tracking number is created.

If a package appears delayed, lost, or delivered incorrectly, contact support with your order number and tracking number so we can review the carrier status.