Before shipment
If your order has not shipped, you can request cancellation directly from the order details page.
After-sale care
Returns & Exchanges
Our return flow is designed to be clear and supportive while protecting hygiene-sensitive jewelry handling.
Last updated: June 23, 2026
After shipment
Once tracking has been added, contact support before sending anything back. We will review the order status and provide next steps where eligible.
Items should be unused, in original condition, and returned with original packaging when a return is approved.
Non-returnable cases
For safety and hygiene, worn items, damaged-by-use items, and items without approval may not be eligible for return.